Demonstration on display in ARRIS booth #967; Rev2 will also present an operations cost-savings model for MSOs at ACT Forum
BOSTON, MAY 17, 2012 ? Rev2, a rapidly growing Business Risk Analytics? provider focused on delivering solutions that improve business performance, today announced that it will collaborate with ARRIS Group, Inc. (Nasdaq: ARRS) to showcase its RiskView? integration with ARRIS?s market-leading, MSO operations solutions at the NCTA (National Cable & Telecommunications Association) Cable Show 2012. The show will be held at the Boston Convention & Exhibition Center from May 21 through 23.
The integration will be on display in ARRIS Booth #967. The demonstration will feature live RiskView Outage Risk Analytics? in concert with ARRIS ServAssure Advanced? performance management solution and ARRIS WorkAssure? workforce management solution. The combined solutions proactively optimize MSO network operations, reduce cost and complexity and ensure a premium customer experience.
Market Leadership
A rapid growth in subscribers, services, and traffic is challenging MSOs to profitably and responsively manage their increasingly complex DOCSIS networks. ARRIS ServAssure Advanced (SAA) is a best-in-class solution for collecting, correlating, and intelligently analyzing cable network telemetry and performance data to improve operator accuracy and efficiency in managing the service delivery infrastructure.
With ARRIS WorkAssure, operators efficiently streamline field service operations through workflow improvements that increase productivity, reduce errors and rework, and improve reliability and quality. Leveraging SAA data, WorkAssure enables operators to markedly improve customer service and event resolution with real-time interconnection of subscriber health checks, field service, dispatching, inventory, and support staff.
By integrating with the ARRIS solutions, RiskView enables an unprecedented level of operator analytics while providing additional metrics such as Call Center Logs, Truck Rolls, Maintenance Work Orders, etc. As an example, ServAssure makes detailed hourly measurements of the number of CPE in trouble on every upstream and downstream port and then feeds these values into RiskView for problem correlation, risk scoring, and prioritization. Likewise, WorkAssure feeds RiskView with detailed records of all Service Truck Rolls, from origination of work through final disposition, including disconnects and referrals to HFC Maintenance.
?We are excited to demonstrate the integration with the Rev2 RiskView solution which has proven its bottom-line value at many leading MSOs,? said Bryant Isaacs, President, Media & Communications Systems at ARRIS. ?With the scope of advanced analytics that RiskView provides, cable operators can gain greater insight into their service delivery infrastructures, providing valuable Spend versus Risk analyses.?
?ARRIS ServAssure and WorkAssure are complementary platforms to RiskView because they help MSOs further improve their operational efficiency and their customers? experience,? said Robert Cruickshank, CEO and CTO of Rev2. ?By correlating a wide array of service delivery infrastructure data sources, RiskView can help ServAssure-based businesses isolate problems even faster, helping them to identify risks that can degrade the customer experience and undermine performance.?
ACT Forum Presentation
Additionally, Rev2 has been invited to present at The Cable Show?s Academic and Cable Telecommunications Forum (ACT Forum) 2012. CEO Robert Cruickshank will present a case study entitled ?Improving the Customer Experience by Improving Repair and Service Operations.? The poster presentation will highlight how analytics of voluminous amounts of existing risk data can help MSOs overcome the challenge of systematically correlating all meaningful HFC plant operations data.
The case study includes an MSO Cost-Savings Model that applies the risk analytics results to the operation of an MSO. The case study investigates the impact on operating costs as well as on the customer experience. Operating metrics include Reduced Truck Rolls, Reduced Call Volume, Reduced Bounced Tickets & No Trouble Found, and Leveraging the Reputational Cost to Increase Customer Goodwill. The official poster presentation hours are 5-6pm on Sunday May 20. The poster will be available during show hours on Sunday and Monday.
About Rev2
Rev2 is a rapidly growing Business Risk Analytics? provider focused on delivering solutions that improve business performance. Our patent-pending RiskView? Risk Concentration Analysis? framework offers the ability to identify, compare and quantify vulnerabilities across the entire enterprise before they impact business performance. RiskView identifies the materiality of risks according to their potential impact on business performance, helping our customers to prioritize and schedule business process improvement, problem resolution, and overall spending. RiskView outcomes typically include: Reduced organizational risk profile; Reduced OpEx; Improved customer experience; and competitive advantage.
Contact us today for a Proof of Concept tailored to your business: 400 Columbus Ave., Suite 240E, Valhalla, N.Y. 10595, 914.614.8600. http://rev2.com, info
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About ARRIS
ARRIS is a global communications technology company specializing in the design, engineering and supply of communications and IP technologies that support broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver and monitor advanced video, data and voice subscriber services, including whole home video across multiple screens, ultra high-speed data, personalized advertising and carrier-grade telephony. Headquartered near Atlanta, in Suwanee, Georgia, USA, ARRIS has R&D centers in Beaverton, OR; Chicago, IL; Cork, Ireland; Kirkland, WA; Redwood City, CA; Shenzhen, China; State College, PA; Tel Aviv, Israel; Wallingford, CT and Waltham, MA, and operates support and sales offices throughout the world. Information about ARRIS products and services can be found at www.arrisi.com.
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Copyright ?2012 Rev2. All rights reserved. The RiskView? solution is a registered trademark of Rev2. The Rev2 Business Risk Analytics? logo design and the Risk Concentration Analysis? (RCA) methodology are trademarks of Rev2. All other trademarks in this document are the properties of their respective owners.
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